![]() Please choose carefully as Final Sale items are not eligible for return, exchange or credit unless faulty. Sale items can be returned for refund or store credit, unless they were purchased during a promotional period where a promotion code was applied on top of a sale price, or are Final Sale.įinal Sale items are those discounted by 50% or greater. Swimwear must have the hygiene sticker in place. ![]() If it’s a simple change of size our Customer Care team can assist in directing you to your nearest store.Īll items must be in their original condition unworn, unused, unwashed, with the swing tags attached, and are accepted at the discretion of our team.Īll footwear must be in original condition with no markings or scratches on the sole and must be returned in their original undamaged shoe box.Įarrings, socks and underwear cannot be returned for a refund or exchange for hygiene reasons, unless faulty. We are not able to offer exchanges and instead encourage you to place a new order for your desired item and returning the original item for refund. We will happily accept returns on all full priced items for any reason within 14 days of receipt for a credit note or a full refund. If an item cannot be shipped to your shipping destination a message will apply at the cart. ![]() Unfortunately some shipping restrictions may apply to certain brands and products sold online. *The free domestic shipping offer does not apply to certain products and promotions. If your order is eligible for free shipping the discount will automatically apply at the checkout. Please contact your local customs office directly for more information on taxes, duties and regulations. Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Incu in order to receive a refund. The responsibility for any customs duties, foreign taxes or other fees which may be imposed rest with the customer. International delivery costs do not include any taxes or duties, which are applied by your local government and customs office, on imported goods. You will receive an email confirmation with your tracking number once your order has shipped.įor further information or an approximate shipping time, please contact our Customer Care team. Your order will be sent on an express DHL service with an expected delivery time of 3-5 business days. We offer express shipping a flat rate of $35 AUD. You will receive an email confirmation with your tracking number once your order has shipped. We offer express shipping to USA and Canada for $25 AUD.Īll orders are sent via DHL on an Express service with an expected delivery time of 3-5 business days. Please also allow 1-2 business days for your order to be processed and dispatched from our warehouse. For rural/regional areas please allow an additional 24 hours. We offer free express shipping for orders over $250 AUD.įor all orders under $250 AUD a shipping fee of $15 AUD will be applied at the checkout.Īll orders are sent via DHL express on an overnight service. Please allow 2-7 business days for delivery depending on your area. *For domestic orders containing perfume, your order will be sent via Australia Post Road Service. Our warehouse team operates during business hours Monday – Friday, excluding weekends and NSW public holidays. For regional areas, please allow 2-4 days for delivery. Please allow 1-2 business days for dispatch from our warehouse, and a further 1-2 business days for deliveries to metropolitan areas. We offer free express shipping on all Australian domestic orders over $250.įor all orders under $250, a $10 shipping fee will be applied at the checkout.Īll orders are sent via Australia Post eParcel on an Express delivery service.
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